FAQ
Shipping
Shipping is automatically calculated at checkout depending on the location and size of the item. We ship out items within 3-5 days; however, for custom rugs this may be revised and will be communicated to the customer. Right now, CraftedbyKarla is only available for domestic shipping in the US. We are actively working to offer global shipping soon.
Returns
If you would like to make a return, please send an email to craftedbykarla10@gmail.com with the order number and item. Returns can be made within 7 days of delivery. The packaging and shipping return cost is the buyer's responsibility. The refund will be returned to the original payment method. CraftedbyKarla reserves the right to refuse returned items based on the following criteria and discretion: missing label, damaged item, missing items.
No returns for custom items, please contact us if you need help with your custom order for a resolution.
Care for Your Rug
Your rug will arrive rolled, so please lay it flat for 24-48 hours for it to fully flatten out. For maintenance, vacuum on low settings regularly to help keep your rug from accumulating dust. If there is a stain, we recommend using a gentle cleanser and water immediately and blotting it out with a damp cloth.